Privacy and Refund Policy

At Balkan Explore, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide to us when booking tours or making payments on our website.

Information Collection and Use

When you book a tour or make a payment on our website, we collect personal information such as your name, email address, phone number, and billing information. This information is necessary to process your booking or payment and to communicate with you regarding your transaction.

Payment Information

If you choose to pay by debit or credit card, we will collect your card information solely for the purpose of processing your payment. Your payment will be held for pre-authorization, which allows us to verify that the transaction is legitimate and not a fraudulent activity. We use industry-standard encryption and secure payment gateways to protect your card data during transmission. We do not store your full card information on our servers after the transaction is completed.

Fraud Prevention

We do not tolerate any fraudulent or illegitimate activities on our platform. If we detect any suspicious or fraudulent behavior during the pre-authorization process, we reserve the right to immediately ban or restrict the user from accessing our site and services.

Booking Information

For bookings made without payment, we may collect certain personal information required to process your reservation, such as your name, email address, and contact details. This information is used solely for the purpose of managing your booking and providing the requested service.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes. However, we may share your information with trusted third-party service providers who assist us in operating our website, processing transactions, or delivering services. These third parties are obligated to keep your information confidential and are prohibited from using it for any other purpose.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

Refund Policy
For refunds, we can only refund funds via bank-to-bank transfer, regardless of whether the original payment was made through a payment gateway or by cash in person under a contract. Refunds cannot be issued through any payment gateway or in cash. All refunds will be processed as bank-to-bank transfers.

By using our website and services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy and Refund Policy.

Your Rights
You have the right to access, update, or delete your personal information stored by Balkan Explore. If you wish to exercise these rights or have any questions or concerns about our Privacy and Refund Policy, please contact us at hello@balkanexplore.us

Updates
We may update this Privacy and Refund Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically for any updates.